For Self-Drop Off/Collections

Please take some time to read our service terms & conditions carefully.

LEAD TIME

  • The standard lead time is 14 working days for setup jobs, starting from the pickup date.

  • Other services vary in duration, but an estimated completion date will be provided.

PAYMENT

  • We accept cashless payments only (PayNow, PayLah, or bank transfer)

  • All payments must be made in full prior to the release of any serviced items. SWAT Customs reserves the right to retain possession of goods until full payment is received.

    If payment is not made within three (3) months of job completion, the item will be considered abandoned. This policy is strictly enforced due to instances of non-payment. 

    In such cases, SWAT Customs reserves the right to sell the item to recover costs incurred. By engaging our services, the Client agrees to these terms.

WARRANTY

  • A 5-day warranty applies from the date your guitar is delivered back to you.

  • After the warranty period, any adjustments will be treated as a new service with standard charges.

Thank you for your cooperation!