For Self-Drop Off/Collections

Please take some time to read our service terms & conditions carefully.

LEAD TIME

  • The standard lead time is 18 working days for setup jobs, starting from the pickup date.

  • Other services vary in duration, but an estimated completion date will be provided.

PAYMENT

  • We accept cashless payments only (PayNow, PayLah, or bank transfer)

  • A 50% deposit is required before any work commences. The remaining 50% is due upon job completion and must be paid in full before the release of any serviced items. SWAT Customs reserves the right to retain possession of goods until full payment is received.

    If payment is not made within three (3) months of job completion, the item will be considered abandoned. This policy is strictly enforced due to instances of non-payment. 

    In such cases, SWAT Customs reserves the right to sell the item to recover costs incurred. By engaging our services, the Client agrees to these terms.

WARRANTY

  • A 5-day warranty applies from the date your guitar is delivered back to you.

  • After the warranty period, any adjustments will be treated as a new service with standard charges.

DAMAGES

  • Please provide clear photos of your guitar - including the front, back, and sides - before dropping it off.

  • Failure to do so will release SWAT Customs from any liability for pre-existing damage or discrepancies.

  • Photos can be sent to us via WhatsApp.

Thank you for your cooperation!